Frequently asked questions
1. Products and Compatibility
Q: What types of products do you sell?
A: ACC Mag offers car accessories, surveillance cameras, CCTV systems, smart home gadgets and various electronics.
Q: Are the products compatible with all devices?
A: Most of our products are universal or come with detailed specifications. Please check the compatibility of each product in the description.
Q: Do you have adapters or cables for any type of camera or security system?
A: Yes, we offer adapters, cables and power supplies compatible with CCTV, NVR, DVR and IP cameras.
2. Order and Payment
Q: How can I place an order?
A: Select the products you want, add them to your cart, and complete your order through the Shopify checkout.
Q: What payment methods do you accept?
A: We accept bank cards and cash on delivery (where available).
Q: Is payment secure?
A: Yes, all payments are processed through secure platforms, guaranteeing the safety of your data.
3. Delivery and Transportation
Q: How long does delivery take?
A: We generally deliver within 3–15 business days, depending on location and product availability.
Q: What are the delivery costs?
A: The shipping cost varies depending on the value of your purchases. You will see the exact amount in your cart before completing your order.
Q: Can I track my order?
A: Yes, after shipping you will receive a tracking code to check the status of the package.
4. Returns and Warranty
Q: Can I return a product?
A: Yes, products can be returned according to the return policy within 14 days of receipt, if they are in original condition.
Q: Do all products have a warranty?
A: Yes, most products have a warranty of between 6 months and 24 months, depending on the type of product.
Q: How can I make a warranty claim?
A: Contact our team via email or phone and provide proof of purchase. You will be guided step by step.
5. Support and Contact
Q: How can I contact the ACC Mag team?
A: You can contact us via the contact form or by phone at the number displayed on the website.
Q: Do you have product installation support?
A: We provide detailed guides and instructions for most products. If you need additional help, our team can provide online support.
Q: Do you offer product selection advice?
A: Yes, we can recommend the right products for your needs, whether it's CCTV, car accessories or electronic gadgets.